Marketing throughout the customer lifecycle is an essential part of a growing and maintaining business. In today’s digital marketing environment, deploying a scaled marketing operation and revenue creation engine requires a broad team of talent. Specialization of function allows for areas of excellence to develop maximum efficiency and effectiveness.

At BrightEdge our management experience comes from some of the most successful SaaS companies in Silicon Valley, most notably Salesforce.com, so our departments are designed to scale fluidly as we continue to grow at a formidable rate. Demand generation sits at the intersection of sales and marketing, and as the number of team members involved in the B2B purchase process grows - 34% according to the Eloqua demand generation survey - so does the need to acquire and develop a multitude of marketing and demand generation skill sets. Marketing jobs are all about understanding the user journey and understanding how different roles on your team support that journey to becoming a customer. Understanding clearly the broad spectrum of roles in your marketing organization will also help people evaluate their career options and make an effective career plan.

Below are 12 key marketing jobs and positions essential to the scale and success of a demand-led organization. Note that the positions are also in the order of products rolling into the market to customers.

1. Product Manager specifies what to make: owns the target market, market sizing, gross margin plan, schedule, and value proposition.

2. Product Marketing Manager describes what the product manager made on the web site and in collateral: owns the description.

3. Marketing Acquisition (advertising) gets people to notice and consider the product: owns the leads and the top of the funnel. Often co-owns the website with corporate marketing. Content marketing manager largely fits in this category.

4. Public Relations Manager generates interest in the products, message, and the company with the offline and online press. Social media manager falls largely in this category.

5. Corporate Marketing and marketing communications define and defend the brand: owns the brand, logo, and tagline. Often co-owns the website with marketing acquisition.

6. Inside Sales works the leads created by marketing acquisition to create sales appointments: owns the middle of the funnel.

7. Outside Sales hunts for leads: owns the cold calls and a quota.

8. Account Executive works the leads brought in by inside and outside sales: owns the bottom of the funnel and a revenue quota.

9. Sales Engineer helps with the product demonstration and trial: co-owns closing from the trial.

10. Customer Service, Customer Support, Customer Success supports the customers’ use of the product: co-owns retention and renewal goals.

11. Customer Marketing supports renewal, upsell, and expansion campaigns: owns engagement, renewal, and upsell campaign development, deployment, and tracking.

12. Strategic Account Manager executes the renewal, upsell, and expansion efforts: owns a revenue quota and the retention goal.

If you want to improve your own resume and expand your skill set consider some of these opportunities for continued education.  If you are interested in a career in customer marketing, management, and sales, look over the list of marketing jobs and match your talents with the primary activity, your personality with what parts of the work you would like to own, and what types of people you like to interact with: developers, marketers, sales people, press, prospects, or customers. It takes a combination of all the skill sets associated with most of these 12 positions to build a scaled marketing engine. Learn the importance of combining marketing functions as a hybrid marketer to further advance on the career path. If you are committed to marketing, then consider joining us on our marketing journey as BrightEdge is hiring!

Overdrive Interactive is a BrightEdge agency client and an agency co-marketing partner. Jeff Selig is Overdrive's VP of Earned Media and Analytics.

It’s not easy to keep up with all the changes in the social media ecosystem. Trends shift, social sites are updated, and some of the best social media websites and apps come while others go. Just last year, for instance, we lost the popular platforms, Vine, Meerkat, and Blab.

To help users get the most recent snapshot of the best social media websites in the social media ecosystem, Overdrive Interactive has updated its popular Social Media Map.

This downloadable pdf is an excellent resource for marketers that covers the very best social media websites, apps, and tools. It has 231 live links, so users can easily explore them, and it is broken down into 23 categories. Some of these categories and sites are for individual use and not applicable for businesses.

Therefore, to guide you through the Social Media Map, here’s a breakdown of the most relevant categories and sites for business marketing needs.

Networks

First and foremost, if your business doesn’t have a company profile on Facebook, Twitter, and Google+, you should reconsider. Facebook, the most famous and largest social network, has 1.79 billion monthly active users (MAU) and offers highly-targeted paid advertising options. Twitter gets 317 million MAU, also sells paid ads, and its streams are often displayed in Google’s search results.

Though there’s debate on the necessity of a Google+ account, Google+ gets 300 million MAU. Most of their activity comes from India, Thailand, and Mexico, so they are worth considering depending on your targeted audience.

The new entrant in the Social Media Map is vTime, the world’s first mobile virtual reality social network, but still ranks among the best social media websites. Businesses can use vTime to conduct virtual meetings. Their tools can read Excel spreadsheets and convert data into 3D models and graph visualizations.

There aren’t a lot of marketing options in vTime for now, but businesses should follow the general conversation around VR. VR can be used for product launches or demos, facility and operational tours, and visualization of complex data.

Messaging

Businesses can use these messaging apps for internal communications, and, in some cases, marketing. Businesses can advertise on Skype through AOL Advertising. Facebook Messenger bots can be used for customer service and brand awareness. It’s common for businesses in India and Brazil to offer their WhatsApp numbers for customer service inquiries. In fact, 29% of users like to receive business communications via WhatsApp or WeChat. Therefore, you may be able to reach or help your audience through these messaging apps.

Professional

The sites in this category are a mix of networks you should use for B2B marketing, platforms you can use to grow your workforce, and tools to help your workforce collaborate across your organization. LinkedIn (106 million MAU) and SlideShare (70 million MAU) are very important professional networks for B2B marketing and are always considered in the list of best social media websites. If your business is looking for talent in Europe, XING and Viadeo are very popular platforms for recruiting besides LinkedIn.

International

Depending on your audience demographic (especially age and location) and the type of services you offer, you may want to have a social presence in these international social networks. When creating your international social strategy, make sure that your team understands local environments and how international audiences use those social channels so that your communications don’t miss the mark.

Music

Many of these streaming service platforms offer various advertising solutions, ranging from display and audio ads to sponsorship deals. Let’s look at Spotify for instance. With 70 million free subscribers, Spotify offers a large pool to target. Their advertising can be very targeted – listeners’ moods, habits, mindsets, tastes, activities, demographic, and device, to name a few. This ensures that your messaging finds the right audience and is relevant to their needs.

Commerce and Payment

Most of the tools listed in this category are peer to peer. But, PayPal and Dwolla are great tools for facilitating e-commerce transactions. Venmo, though owned by Paypal does not yet work with Paypal and is the dominant payment app among millennials.

Crowdfunding

Crowdfunding doesn’t have to be just for start-up B2C organizations. Indiegogo offers Enterprise Crowdfunding to service established companies. These companies can use crowdfunding to get feedback and fine-tune their product and marketing message before it hits the production line or stores. This is also a great way for businesses to discover new ideas and innovate. B2B companies can also use crowdfunding: Bitvore, a B2B technology corporation, used Crowdfunder to close new investor commitments and get $435,000 in capital.

Listening, Management and Tracking

Both categories contain tools for monitoring and improving your social media presence. Tools such as Overdrive Interactive’s SocialEye can help you schedule your content ahead of time, monitor engagements, and review your social analytics. The listening tools should help businesses track conversations around your brand, industry, and your competitors, and develop strategies to respond or participate in those conversations.

News & Content

These news and content apps should be a constant part of your social media marketing and content creation strategy. Use them to follow and participate in current conversations, understand how your users’ needs might be changing, and adapt quickly to help them. You should also consider using platforms like BuzzFeed, Medium, and Flipboard to publish or share your business content.

Podcasting

“According to results of a new comScore study, ads within a podcast were found to be the least intrusive when compared with other types of digital ads. And not only do listeners not mind hearing them—they act on them…The study of 2,000 U.S. respondents ages 18 to 49 found that two-thirds of listeners have acted on ads they heard in a podcast either by researching a product or service or by actually purchasing something they first heard about in an episode.”

- Adweek 

Podcast listenership grew by 23% between 2015 and 2016 and its growth doesn’t seem to be slowing down. For now, before the bubble bursts and while supply is relatively low, businesses should consider either creating their own podcasts or looking for sponsorship opportunities with relevant partners.

Blogging

76% of B2B marketers blog. It’s great for SEO, branding, content marketing, and sales. If your business doesn’t have a blog, these tools will help you develop and manage one, or find new mediums to publish your content.

Livestreaming

Livestreaming is hot in social media but is still underutilized by marketers: in 2016, only 14% of marketers used live video. You don’t need expensive equipment or long hours of production to publish these videos. You should outline your presentation beforehand but keep it flexible and interact with your audience.

Make sure that you are offering value and promote your livestreaming session ahead of time. It’s highly recommended that businesses livestream because it’s a great way to create more video content. For platforms like Facebook where organic reach is dying, live streams are more visibly promoted than standard organic posts. Here are some examples of how brands can use Facebook Live.

Photo sharing

There’s no reason why you shouldn’t include great visuals with all your content, from social media posts to your individual website pages. We are visual creatures and more likely to remember text accompanied with visuals. You can use the tools in this category to curate images or ideas for images you can create.

Video sharing

Along with sharing images for visuals, it is also important to have a strong video strategy. This year, video content will represent 74% of all internet traffic. Your business can create various types of videos- product demos, moving text with visuals, interviews with your talented employees, etc. You can use the platforms in this category to publish your videos, or curate videos for sharing.

Local & Location

If your business can benefit from location-based advertising, apps like foursquare offer targeted advertising options. Depending on your business and business needs, you can use Eventbrite to host public events for a wider reach (if you want more control, Eventbrite may not be your best option). You should also claim your business in these apps. Even if your company doesn’t use them, other users may find you there and get the wrong or incomplete information about your business.

Dating

Not every business will be able to advertise in dating apps. If you can find a way to relate your ad campaigns in the dating world context like these businesses did on Grindr and Tinder, you may be able to capture new leads there.

Reviews

What are people saying about your business or your competitors? It’s very beneficial for companies to review these apps for opportunities to create FAQs, improve your solutions or customer service, even find potential customer testimonials to share in other platforms. You should also review these apps to make sure that your profile information is accurate.

Reference

Similar to the reviews category, the reference category offers tools to help businesses find new content ideas or new leads. You can use these reference sites to learn more about your industry, or to identify questions that others have that you can answer. If possible, update or respond to inquiries, and create or update your company profile.

Whichever social media strategies and tactics you currently employ, the Social Media Map is a great tool to help you explore and create new strategies. Download Overdrive Interactive’s 2017 Social Media Map for free here.

Here at Brightedge, we’re proud to announce the opening of our expanded Cleveland, Ohio office.

Considered one of the hottest cities in America by Forbes and home to a hub of leadership activity in the content marketing industry, Cleveland and BrightEdge are forging a long-term partnership between our world-class enterprise SEO and content performance platform. Cleveland is also the home to the Content Marketing Institute (CMI), and the largest Content Marketing Convention, Content Marketing World, just makes sense.

It isn’t often that a startup moves a hub function from Silicon Valley to another city, but Cleveland isn’t just any place. In fact, out of the 12 cities we looked at in plotting our strategic growth, Cleveland stood out above and beyond the competition thanks to the strength of its universities, its embrace of the incoming tech industry, and the quality of talent in the area.

A Visit from the Mayor and TV Coverage

Last week was an amazing week for BrightEdge Cleveland with a visit from Mayor Frank G. Jackson and an interview on local TV with our CTO and BrightEdge co-founder Lemuel Park.

View the video from the opening ceremony and interviews with BrightEdge and with Joe Pulizzi from the Content Marketing Institute on the Cleveland opportunity. For those reasons and more, we think of our continued expansion into Cleveland as more than a change of scenery. In fact, our new office represents a confident investment in the city’s future and its people’s contributions to the tech and marketing.

Our new Cleveland Office

Clevelanders will likely be familiar with the site of our new home as we land at a popular downtown fixture in Tower City. Our team members will have convenient access to public transportation thanks to the in-building terminal’s service as a main hub for the city’s rapid-transit lines as well as immediate access to shopping, dining, cinema and more.

Housed on the fifth floor of Terminal Tower, the new BrightEdge office covers 10,000 square feet and houses 21 employees. To put that into context, that’s more than double the 10 employees we started with in Cleveland, back when we were in the Regis Building and 20 times as large as the 500 square feet that comprised our initial space.

If the increase in square footage seems big, that’s because we have plans for the future to match. Our new space will allow us to house even more new team members comfortably as they fill out and work in positions we’ll be bringing to the area. If it seems that, by situating ourselves in Cleveland’s popular business and community center, we are saying that we’re here to stay—it’s because we are.

BrightEdge has incredible momentum and ambitious growth plans, so finding talented people is a top priority for our business right now.” Kevin Bobowski, SVP of Marketing at BrightEdge, said. “Cleveland’s talent pool is a perfect fit for our business – we’ve already had a very successful start – and we are excited to expand our Cleveland presence and support the growth of Cleveland’s tech industry.

You can read the full press release.

Economic Impact and Recruitment

As marketing talent from around the world converges in Cleveland and as graduating college classes swell with new faces seeking to start their careers, Brightedge hopes to attract the area’s top talent to help us as we pursue ambitious, intelligent growth.  Along with our new office, Brightedge will open an array of positions for application to our sales team.

We’ll need to fill 45 new positions to help us meet our growth goals, and will offer entry-level, management and executive positions to those who seek to join Brightedge’s largest sales team yet.

You can find out more about current job opportunities for Cleveland on our Careers Page.

Brightedge will create footholds in the community for those looking to build long-lasting, cutting-edge careers in Cleveland’s rapidly ascending marketing industry. The direct and indirect economic stimulation spurred by this move, we believe, will be only one of many contributions our business makes to the region.

Looking Forward

Contributing to the economy through job creation is just one of the ways BrightEdge hopes to invest in and partner with the people of Cleveland. We understand that, unless we demonstrate kindness, caring and empathy, some voices can be drowned out by the march of progress. Oftentimes those voices belong to the most economically vulnerable people in the communities we occupy. 

Our Cleveland team recognizes the importance of serving the local community and has committed to donating to local food banks regularly. Over the holiday season, our team adopted a family in need to provide with items for a comfortable and happy winter.

As we move forward and continue to integrate ourselves into Cleveland, we renew our commitment to serving the community and will actively seek partnerships that serve Clevelanders of all kinds.

A Part of Something Greater

Our downtown Cleveland office joins an international network of BrightEdge Facilities, all of which work together to provide our customers with the cutting-edge standard in content marketing solutions.

With offices in London, New York City, Seattle, Chicago, Japan, Australia and, of course, our headquarters in Foster City, California, Brightedge’s influence in the marketing industry is far-reaching—and with the opening of our Cleveland office, we will bring Cleveland’s talent into that international conversation.