60% of Enterprise Marketers Set To Use AI in Content Strategy in 2018
More than 500 surveyed marketers provide insight on AI-adoption tipping point, with key benefits aligned around personalization and customer experience
A new survey released by BrightEdge, the leader in enterprise SEO and content performance marketing, reveals marketers have become more receptive to adoption of artificial intelligence technologies, such as machine learning, and their capabilities to deliver better customer experience and marketing performance. In its second annual “Future of Marketing” survey, BrightEdge surveyed over 500 digital marketers at Fortune 500 brands split evenly across both B2B and B2C companies over a one-month period in February 2018. The “Future of Marketing” survey offers a bevy of insights on the current state of how brands are using AI to deliver a more personalized customer experience through smart content.
In the 2017 “Future of Marketing” survey, marketers believed in a future ruled by the likes of Artificial Intelligence (AI) and voice search. Yet, most in-house marketers and agency practitioners had done little to introduce these powerful components into their digital marketing strategy to deliver compelling customer experiences that perform.
In 2018, marketer responses on the “Future of Marketing” reveal quite different patterns of technology adoption and benefits. Most notably, this year’s findings revealed 60 percent of marketers intend to use artificial intelligence (AI) to develop content marketing strategy.
In this year’s survey, nearly 75% of all marketers responded that three trends are dominating the thinking of marketers. Additionally, each of the top three themes require and use Artificial Intelligence today. According to marketers, the next big technology is as follows:
Personalization - 29% of respondents
Artificial Intelligence - 26% of respondents
Voice Search - 22% of respondents
“Despite some of the hype surrounding artificial intelligence, this survey shows that AI is very real and marketers are adopting AI-first technology in search and content marketing sectors faster than most,” said Jim Yu, CEO of BrightEdge. “The insights that AI brings allows marketers to make smarter and faster decisions to deliver compelling customer experiences that perform.”
Finding #1: Marketers Set to use AI to Develop their Content Marketing Strategies
Nearly 60% of all marketers responded that they plan to use artificial intelligence in their content marketing strategy. In 2017, only 43% of respondents said they were likely to use artificial intelligence or deep learning to develop their content marketing strategy, while 50% of respondents said they were “very unlikely.” This represents a major finding--and an important leap forward for the modern data-driven marketer. Marketers are adopting cutting-edge technologies to deliver more personalized customer experiences:
42 percent of marketers responded they are somewhat likely to use Artificial Intelligence, Machine Learning and Deep Learning to develop their content marketing strategy
17 percent of marketers are very likely to implement AI and Deep Learning
4 percent already implemented AI and Deep Learning
“Artificial Intelligence and Machine Learning is an interesting area we’ve been exploring to weave into our SEO strategy at IBM and our partnership with BrightEdge is critical to staying ahead of the digital marketing curve.” Ellen Mamedov, Head of SEO at IBM.
Finding #2: AI is Enabling Marketers to Understand the Customer, Drive Productivity and Create Better Performing Content
Marketers already using AI indicated it is delivering them benefits, particularly in terms of understanding the customer and driving productivity.
31 percent have a better understanding of the customer, helping to drive more personalized customer experiences
27.1 percent of respondents said it is driving more productivity and time-savings
14.5 percent indicated better-performing content
8.5 percent of respondents said it is driving an increase in ROI
“Digital marketing has become very complex from opportunity identification through content creation to optimization. BrightEdge brings the AI firepower to my job and makes it easier for me to succeed.”Eugene Feygin, Sears
Finding #3: Obstacles to AI Adoption and a Wake-Up Call for MarTech
Marketers have gone through plenty of hype cycles. From the social craze to the big data movement, the next big thing comes and goes. But AI is real, and its potential can’t be understated. Companies like Google and Amazon are transforming into AI-first companies and accelerating the pace of change. From Google’s RankBrain algorithm to voice search to Amazon’s product recommendations, AI is driving change in the market faster than ever before.
With that said, AI is still met with confusion and, in some cases, skepticism. The early signs of a possible AI divide are emerging in the digital marketing space. Some marketers and companies are making the push towards AI-First. Others are not, and the typical challenges facing marketers are still prevalent:
37 percent of marketers have no plans to use AI and Deep Learning, especially around the development of their content marketing strategy
10 percent of respondents said they believe AI is all hype or lack an understanding of what AI is and what AI really does for a marketer
In terms of obstacles, marketers indicated confusion on what is/is not AI (30%) and limited budget (28 percent) as the greatest deterrents to adoption
Finding #4: 58 percent of organizations do not have a data scientist in their organization
One of the key challenges that marketers highlighted is the absence of a data scientist in the organization. 58% of marketers surveyed said they did not have a data scientist with and additional 10 percent ‘not sure.’ In the absence of a data scientist, brands often turn to AI to help them uncover insights.
Finding #5: AI has Become “Mission Critical” to Marketers
The survey also asked whether AI is mission-critical in current marketing technologies. A majority of respondents (54 percent) said AI is a must-have, mission-critical, or important to have. This is a tipping point. For the first time, the majority of marketers see AI and a key feature in the marketing technology they purchase. Additionally, 32% of respondents agreed marketing technologies must integrate AI into their current role and workflow.
However, more than a quarter of marketers remain skeptical of the benefits of artificial intelligence, with 29% of respondents saying they see AI as a requirement not an added feature.
Marketers looking to integrate AI into their strategies can start by researching current technology partners that are part of their current workflow, looking at current platforms applying AI and learning about the power of AI. The most innovative companies are natively integrating AI into their platform, making it possible for any marketer to be an AI-first marketer today.
You can download the full survey, results and charts below:
BrightEdge, the global leader in enterprise organic search and content performance, empowers marketers to transform online content into business results such as traffic, conversions and revenue. The BrightEdge S3 platform is powered by a sophisticated deep learning engine and is the only company capable of web-wide, real-time measurement of content engagement across all digital channels, including search, social and mobile. BrightEdge’s 1,500+ customers include global brands such as 3M, Microsoft and Nike, as well as 57 of the Fortune 100. The company has eight offices worldwide and is headquartered in Foster City, California.
Earlier this month, Google made a subtle change in their Search Console that many overlooked: they changed the max quotas for the number of times you can manually request Google to crawl a URL. Previously, you could request that Google crawl a selected URL 500 times per 30-day period. You could also request that Google crawl a selected URL and all of its directly linked pages 10 times in a 3-day period. The new limits say that you can request a specific URL 10 times per day and a specific URL and the pages it links to directly 2 times per day. For many marketers, this change will not cause too much concern or change to their SEO reports because they do not submit URLs except when they update the page and few people would do so above the max frequency. BrightEdge always keeps customers apprised of industry changes and this one gives us a chance to reiterate the importance of the fundamentals of site hygiene, taxonomy, internal links, robots.text, and sitemaps and how they influence the crawl, crawl budget, and indexation of site pages.
What is crawl management and why is it important?
Crawl management describes SEOs’ efforts to control how search engines crawl their sites, including the pages they read and how they navigate the website. Search engine spiders can enter and exit a domain in any order. They might land on your site through a random product page and exit through your homepage. Once the spider has landed on your site, however, you want to ensure that it can navigate your domain easily. The way your site links together will direct the spider to new pages. It will also tell the spider how the site is organized. This helps it determine where your brand’s expertise lies. The crawling of your site remains critical to how your pages rank on the SERP. The spider logs the information about your page, which will be used to help determine your rankings. After you update a particular page, the new page will not impact your rankings until Google returns to crawl it again. Crawl management can also control your reputation with Google. Through techniques like configuring your robots.txt file, you can keep spiders away from certain content, such as duplicate content, and avoid the associated penalties. Google uses a crawl budget to determine how much of your content to crawl and when. According to Google’s Gary Illyes, however, crawl budget should not be a main priority for the majority of sites. For sites that have large numbers of pages, it might be more of a consideration. Illyes reports that Google determines crawl budget based on two main factors:
How often and how fast the Google spider can crawl your site without hurting your server. If the spider detects that crawling your site slowed it down for users, they will crawl less often.
The demand for your content, including the popularity of your website as well as the freshness of the rest of the content on the topic.
Webmasters with thousands of pages, therefore, will want to carefully consider their site’s ability to handle the crawls, their site speed, and the freshness of their content to boost their crawl budget.
How do I successfully control crawl management?
Successful crawl management requires building a site that is user and bot friendly, while also carefully protecting pages you do not want the bot to find. Consider the site structure before you design or redesign a website. The taxonomy you select will determine how you categorize and link posts. Linking posts in a purposeful way will help your readers and the bot understand your structure. Remember when creating your links that you want to focus on people first and bots second - the main priority should be providing value and not just trying to make the bot happy. As you build your website you may also find it useful to mark certain pages as "Disallow" within robots.txt to indicate that you do not want search engines to crawl a particular page. This could be for a variety of reasons, such as duplicate content on the page or a page that you currently are building and do not want it included just yet. These commands will let you direct the search engine spiders away from certain text, protecting the reputation of your site.
Crawl management could not be complete without also discussing your sitemap. Google recommends that when constructing a sitemap, you carefully look through each page and determine the canonical version of it to help avoid any duplicate content penalties. You can then submit your sitemap to Google to tell them how to crawl your site. It will help ensure that Google can find all of your content, even if your efforts to build links throughout your site have not been particularly strong.
How will the Google changes impact crawl management?
Google has changed their crawl limit quotas. They have also removed the quota statement on the actual ‘fetch as Google’ space - although the limit still remains clearly stated on the Google help page. These adjustments appear to be in response to abuse of the feature. Google wants to discourage people from manually asking Google to crawl individual pages. It wants people to instead focus on building websites that are naturally crawlable and generating useful sitemaps. This push encourages better-designed websites and an improved experience for users.
What you need to know about the changes to the crawl limits
Google has changed the quotas for the number of URLs you can manually request Google crawls.
Google has made these changes to encourage people to create naturally crawlable sites so they do not need to manually request each URL to be crawled.
Using crawl management best practices including; quality site organization or taxonomy, linking within the site, and using robots.txt, can help you encourage crawling and ensure that the page earns a positive reputation with the bots and with users.
Creating a sitemap will help you inform Google of your site organization and priorities.
Google continues to push webmasters towards quality site construction. They regularly do so with their algorithm updates that punish poor quality content and reward the valuable. This change with the crawl limits likely has similar intentions. Brands that focus on site organization and prioritize user-friendly layouts will find that this change impacts them minimally. If you previously used this crawl feature on a regular basis, Google wants you to know that the time has come for you to redesign your site.
GSC can help identify problems
Here are a few red-flag use cases where you need to proactively manage the crawlability of selected URLs visible in GSC:
If a page is generating a 404 error message, the Googlebot will not crawl beyond that page and all of the link equity to that page will be removed. Regaining the link equity will be a hard and long process. 404s are the number-one site hygiene symptom to search out and repair.
You have orphan pages, but you need this page to be crawled. For instance, this URL is being promoted with paid advertising as the landing page of an integrated-campaign landing page.
You have made significant changes to a page and want to make sure Google has re-crawled that page immediately, say for competitive reasons.
You have changed the status of a URL from NoIndex to Index, or vice versa.
A poorly populated sitemap with either URLs that you do not want to be crawled or missing new URLs that you have published and do want to be crawled.
BrightEdge detects these scenarios for your easily within the platform
Your first line of defense is BrightEdge’s latest AI-powered innovation–BrightEdge Insights. The Insights product works like another colleague who looks over your shoulder to ensure you stay ahead of any potential site hygiene issues. Insights scans through your website each week and will flag any 404 or No Index issue on the most important pages on your site.
You can also secure peace of mind by creating a weekly ContentIQ crawl. ContentIQ is an advanced website-auditing solution built for the mobile era. It helps identify website errors, so that your website content stays well-tuned, easily found by search engine bots, and easy to use for your website visitors.
A sitemap-based ContentIQ crawl will run each week and help surface URLs that are have discoverability issues, such as NoIndex, NoFollow, or Disallowed by Robots.txt. Your review of the weekly ContentIQ results will help you be the first one to know and can take actions easily.
Create an Orphan Page ContentIQ crawl to ensure you know of any orphan pages on your site. Read our blog to learn more about how to detect Orphan Pages.
Log into the BrightEdge platform today to take advantage of these capabilities.
Earlier this month, Google made a subtle change in their Search Console that many overlooked: they changed the max quotas for the number of times you can manually request Google to crawl a URL. Previously, you could request that Google crawl a selected URL 500 times per 30-day period. You could also request that Google […]
Interview with Jim Yu, Founder and CEO at BrightEdge
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USA Weekly
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USA Weekly interviewed Jim Yu to discover what challenges BrightEdge is facing in its business and what advice Jim would give to a younger version of himself.
SEO Management
Learn how to manage SEO efficiently and further boost your ROI
Future of Marketing and AI Survey Report
Find Out How Marketers View and Approach Artificial Intelligence
Future of Marketing and AI Survey Report
Find Out How Marketers View and Approach Artificial Intelligence
AI is allowing marketers to make better decisions—the single most important output they produce for their companies. Better decisions are why marketers get ahead and why they get promoted to higher levels of responsibility. BrightEdge wants everyone around us to make better decisions--from our execs to engineers to customer service colleagues; we wish them all to make better decisions because that is how we collectively succeed as community.
In this latest report BrightEdge surveyed more than 500 search, content, and digital marketers to gain insights into how brands are using AI to deliver a more personalized customer experience.
Key findings:
Marketers set to use AI to develop their content marketing strategies
AI is enabling marketers to understand the customer, drive productivity, and create better performing content
Obstacles to AI adoption provides a wake-up call for MarTech
Dive into our full report to maximize your understanding of marketing and AI together.
Your CEO probably doesn’t care how you got a specific website lead and exactly how you converted that person into a customer. No, the thing that matters is that you can prove your efforts are, in fact, programmatically and predictably moving the needle. A customizable SEO dashboard is a perfect place to start collecting the key performance indicators you want to report on to showcase how you are putting those marketing dollars to work. But where to start? We know CEOs in general want the highest level reporting that gives them the most visibility into what matters quickly. They don’t want to be bogged down with reports they have to work hard to distill. So, keep it simple is the theme. And start by understanding what matters to the CEO. Let’s have a closer look at that.
What CEOs Want in Marketing Reports
According to a report by Ifbyphone that details findings of a survey of more than 550 respondents, tracking sales metrics were among the most important. In fact, 69 percent reported an increase in sales and revenue as a top marketing metric in – up 20 percent from a year earlier. Among other top metrics were an increase in website traffic as No. 4 on the list in the following chart. Note that there was an increased interest in all metrics from the prior year. From the report:
It’s not just what data CEOs want to see; it’s how often they want to see it, too. The Ifbyphone survey shows that compared to 2013, CEOs expected more frequent reporting in 2014 with a 5 percent jump in weekly reporting requirements.
Looking at activities like SEO and social media marketing specifically, CEOs are still looking for what drives business outcomes. In this article for Marketing Land, BrightEdge CEO Jim Yu points out the key questions any marketer must ask when preparing what they track:
Start thinking about search and social marketing in business terms, and take into account:
The cost of the product or service and the margin
The average order and lifecycle of the product or service
The lifecycle of the customer and their orders over time
The budget needed to make an impact
The ideal and actual cost per acquisition of the customer or lead
This is where your tracking comes in. If you can identify areas of your website and social media that are driving value, what actions drove that value and then show how investing in more of those actions could increase the revenue or conversion, you have something the CEO can understand.
In that same article, Jim shared a handy chart courtesy of Alok Jain of eZdia that shows how you can equate things like budget for SEO to the metrics that matter to the CEO, like more traffic:
While that approach helps forecast how to spend dollars, the CEOs want to know how you’re tracking that. In a 2013 post by HubSpot, it cites customer acquisition cost as the No. 1 metric your CEO wants to see. Second to that is the marketing portion of the customer acquisition cost. Also cited in those metrics is the customer lifetime value metric – how valuable that one customer can be over the lifecycle of your engagement with him or her. Harvard Business School has created a customer lifetime value tool that you can play with.
Setting Up Your SEO Reporting Dashboard with the CEO in Mind
Most leading analytics providers will have templates for reporting that come standard and offer customization from there. Here at BrightEdge, we have a template for our customizable dashboards created with the executive in mind. In our experience, we’ve found that CEOs want to measure how well they are doing against their competitors in organic search. After all, search is a zero-sum game, so our executive dashboard template is competitor focused. To set up this dashboard, you can choose all or a subset of keywords to track and which search engine you want to monitor them on. You can also choose by device, too – like desktop, tablet or smartphone. You then select which competitors you want to track against. There are about eight different reports within this custom executive dashboard; each can be customized with regards to specific SEO metrics, including a brand’s “share of voice” online. Marketers can add more reports or take them away for a fully customized experience catered to the executive. You can also choose how often your CEO gets the report. BrightEdge Platform Share of Voice and Competitive Comparison reports.
Whatever key performance indicators are leading your tracking efforts, just keep in mind to keep it simple. Most CEOs will generally only want to see a handful of data points – five is a good number to aim for, though you may find a couple more or less in your customizable dashboard makes better sense for your reporting the performance of your marketing efforts.