60% of Enterprise Marketers Set To Use Artificial Intelligence (AI) in Content Marketing Strategy This Year

60% of Enterprise Marketers Set To Use AI in Content Strategy in 2018

More than 500 surveyed marketers provide insight on AI-adoption tipping point, with key benefits aligned around personalization and customer experience

A new survey released by BrightEdge, the leader in enterprise SEO and content performance marketing, reveals marketers have become more receptive to adoption of artificial intelligence technologies, such as machine learning, and their capabilities to deliver better customer experience and marketing performance. In its second annual “Future of Marketing” survey, BrightEdge surveyed over 500 digital marketers at Fortune 500 brands split evenly across both B2B and B2C companies over a one-month period in February 2018. The “Future of Marketing” survey offers a bevy of insights on the current state of how brands are using AI to deliver a more personalized customer experience through smart content.

In the 2017 “Future of Marketing” survey, marketers believed in a future ruled by the likes of Artificial Intelligence (AI) and voice search. Yet, most in-house marketers and agency practitioners had done little to introduce these powerful components into their digital marketing strategy to deliver compelling customer experiences that perform.

In 2018, marketer responses on the “Future of Marketing” reveal quite different patterns of technology adoption and benefits. Most notably, this year’s findings revealed 60 percent of marketers intend to use artificial intelligence (AI) to develop content marketing strategy. 

In this year’s survey, nearly 75% of all marketers responded that three trends are dominating the thinking of marketers. Additionally, each of the top three themes require and use Artificial Intelligence today. According to marketers, the next big technology is as follows:

  • Personalization - 29% of respondents
  • Artificial Intelligence - 26% of respondents
  • Voice Search -  22% of respondents

“Despite some of the hype surrounding artificial intelligence, this survey shows that AI is very real and marketers are adopting AI-first technology in search and content marketing sectors faster than most,”  said Jim Yu, CEO of BrightEdge. “The insights that AI brings allows marketers to make smarter and faster decisions to deliver compelling customer experiences that perform.”

Finding #1: Marketers Set to use AI to Develop their Content Marketing Strategies

how like likely are you to use artificial intelligence? Survey results

Nearly 60% of all marketers responded that they plan to use artificial intelligence in their content marketing strategy. In 2017, only 43% of respondents said they were likely to use artificial intelligence or deep learning to develop their content marketing strategy, while 50% of respondents said they were “very unlikely.” This represents a major finding--and an important leap forward for the modern data-driven marketer. Marketers are adopting cutting-edge technologies to deliver more personalized customer experiences:

  • 42 percent of marketers responded they are somewhat likely to use Artificial Intelligence, Machine Learning and Deep Learning to develop their content marketing strategy
  • 17 percent of marketers are very likely to implement AI and Deep Learning
  • 4 percent already implemented AI and Deep Learning

“Artificial Intelligence and Machine Learning is an interesting area we’ve been exploring to weave into our SEO strategy at IBM and our partnership with BrightEdge is critical to staying ahead of the digital marketing curve.” Ellen Mamedov, Head of SEO at IBM.

Finding #2: AI is Enabling Marketers to Understand the Customer, Drive Productivity and Create Better Performing Content

What success stories are you seeing with AI? Survey results

Marketers already using AI indicated it is delivering them benefits, particularly in terms of understanding the customer and driving productivity.

  • 31 percent have a better understanding of the customer, helping to drive more personalized customer experiences
  • 27.1 percent of respondents said it is driving more productivity and time-savings
  • 14.5 percent indicated better-performing content
  • 8.5 percent of respondents said it is driving an increase in ROI

“Digital marketing has become very complex from opportunity identification through content creation to optimization. BrightEdge brings the AI firepower to my job and makes it easier for me to succeed.” Eugene Feygin, Sears

Finding #3: Obstacles to AI Adoption and a Wake-Up Call for MarTech

Marketers have gone through plenty of hype cycles. From the social craze to the big data movement, the next big thing comes and goes. But AI is real, and its potential can’t be understated. Companies like Google and Amazon are transforming into AI-first companies and accelerating the pace of change. From Google’s RankBrain algorithm to voice search to Amazon’s product recommendations, AI is driving change in the market faster than ever before.

With that said, AI is still met with confusion and, in some cases, skepticism. The early signs of a possible AI divide are emerging in the digital marketing space. Some marketers and companies are making the push towards AI-First. Others are not, and the typical challenges facing marketers are still prevalent:

  • 37 percent of marketers have no plans to use AI and Deep Learning, especially around the development of their content marketing strategy
  • 10 percent of respondents said they believe AI is all hype or lack an understanding of what AI is and what AI really does for a marketer
  • In terms of obstacles, marketers indicated confusion on what is/is not AI (30%) and limited budget (28 percent) as the greatest deterrents to adoption

Finding #4: 58 percent of organizations do not have a data scientist in their organization

Do you have a data scientist at your company? Survey results

One of the key challenges that marketers highlighted is the absence of a data scientist in the organization. 58% of marketers surveyed said they did not have a data scientist with and additional 10 percent ‘not sure.’ In the absence of a data scientist, brands often turn to AI to help them uncover insights. 

Finding #5: AI has Become “Mission Critical” to Marketers

The survey also asked whether AI is mission-critical in current marketing technologies. A majority of respondents (54 percent) said AI is a must-have, mission-critical, or important to have. This is a tipping point. For the first time, the majority of marketers see AI and a key feature in the marketing technology they purchase. Additionally, 32% of respondents agreed marketing technologies must integrate AI into their current role and workflow.

However, more than a quarter of marketers remain skeptical of the benefits of artificial intelligence, with 29% of respondents saying they see AI as a requirement not an added feature.

Marketers looking to integrate AI into their strategies can start by researching current technology partners that are part of their current workflow, looking at current platforms applying AI and learning about the power of AI. The most innovative companies are natively integrating AI into their platform, making it possible for any marketer to be an AI-first marketer today.

You can download the full survey, results and charts below:

BrightEdge Future of Marketing and AI Survey

 

About BrightEdge:

BrightEdge, the global leader in enterprise organic search and content performance, empowers marketers to transform online content into business results such as traffic, conversions and revenue. The BrightEdge S3 platform is powered by a sophisticated deep learning engine and is the only company capable of web-wide, real-time measurement of content engagement across all digital channels, including search, social and mobile. BrightEdge’s 1,500+ customers include global brands such as 3M, Microsoft and Nike, as well as 57 of the Fortune 100. The company has eight offices worldwide and is headquartered in Foster City, California.

 

PR Inquiries: brightedge@theabbiagency.com

 

Press Release Date

How Do Manual Crawl Limits Impact Crawl Management

enewton@brightedge.com
enewton@brightedge.com
M Posted 8 years 7 months ago
t 9 min read

Earlier this month, Google made a subtle change in their Search Console that many overlooked: they changed the max quotas for the number of times you can manually request Google to crawl a URL. Previously, you could request that Google crawl a selected URL 500 times per 30-day period. You could also request that Google crawl a selected URL and all of its directly linked pages 10 times in a 3-day period. The new limits say that you can request a specific URL 10 times per day and a specific URL and the pages it links to directly 2 times per day. Google's update to their crawl management quotas BrightEdge For many marketers, this change will not cause too much concern or change to their SEO reports because they do not submit URLs except when they update the page and few people would do so above the max frequency. BrightEdge always keeps customers apprised of industry changes and this one gives us a chance to reiterate the importance of the fundamentals of site hygiene, taxonomy, internal links, robots.text, and sitemaps and how they influence the crawl, crawl budget, and indexation of site pages.

What is crawl management and why is it important?

Crawl management describes SEOs’ efforts to control how search engines crawl their sites, including the pages they read and how they navigate the website. Search engine spiders can enter and exit a domain in any order. They might land on your site through a random product page and exit through your homepage. Once the spider has landed on your site, however, you want to ensure that it can navigate your domain easily. The way your site links together will direct the spider to new pages. It will also tell the spider how the site is organized. This helps it determine where your brand’s expertise lies. The crawling of your site remains critical to how your pages rank on the SERP. The spider logs the information about your page, which will be used to help determine your rankings. After you update a particular page, the new page will not impact your rankings until Google returns to crawl it again. Crawl management can also control your reputation with Google. Through techniques like configuring your robots.txt file, you can keep spiders away from certain content, such as duplicate content, and avoid the associated penalties. Google uses a crawl budget to determine how much of your content to crawl and when. According to Google’s Gary Illyes, however, crawl budget should not be a main priority for the majority of sites. For sites that have large numbers of pages, it might be more of a consideration. Illyes reports that Google determines crawl budget based on two main factors:

  1. How often and how fast the Google spider can crawl your site without hurting your server. If the spider detects that crawling your site slowed it down for users, they will crawl less often.
  2. The demand for your content, including the popularity of your website as well as the freshness of the rest of the content on the topic.

Webmasters with thousands of pages, therefore, will want to carefully consider their site’s ability to handle the crawls, their site speed, and the freshness of their content to boost their crawl budget. crawl management understanding - brightedge

How do I successfully control crawl management?

Successful crawl management requires building a site that is user and bot friendly, while also carefully protecting pages you do not want the bot to find. Consider the site structure before you design or redesign a website. The taxonomy you select will determine how you categorize and link posts. Linking posts in a purposeful way will help your readers and the bot understand your structure. Remember when creating your links that you want to focus on people first and bots second - the main priority should be providing value and not just trying to make the bot happy. As you build your website you may also find it useful to mark certain pages as "Disallow" within robots.txt to indicate that you do not want search engines to crawl a particular page. This could be for a variety of reasons, such as duplicate content on the page or a page that you currently are building and do not want it included just yet. These commands will let you direct the search engine spiders away from certain text, protecting the reputation of your site.

Crawl management could not be complete without also discussing your sitemap. Google recommends that when constructing a sitemap, you carefully look through each page and determine the canonical version of it to help avoid any duplicate content penalties. You can then submit your sitemap to Google to tell them how to crawl your site. It will help ensure that Google can find all of your content, even if your efforts to build links throughout your site have not been particularly strong.

How will the Google changes impact crawl management?

Google has changed their crawl limit quotas. They have also removed the quota statement on the actual ‘fetch as Google’ space - although the limit still remains clearly stated on the Google help page. These adjustments appear to be in response to abuse of the feature. Google wants to discourage people from manually asking Google to crawl individual pages. It wants people to instead focus on building websites that are naturally crawlable and generating useful sitemaps. This push encourages better-designed websites and an improved experience for users.

What you need to know about the changes to the crawl limits

  1. Google has changed the quotas for the number of URLs you can manually request Google crawls.
  2. Google has made these changes to encourage people to create naturally crawlable sites so they do not need to manually request each URL to be crawled.
  3. Using crawl management best practices including; quality site organization or taxonomy, linking within the site, and using robots.txt, can help you encourage crawling and ensure that the page earns a positive reputation with the bots and with users.
  4. Creating a sitemap will help you inform Google of your site organization and priorities.

Google continues to push webmasters towards quality site construction. They regularly do so with their algorithm updates that punish poor quality content and reward the valuable. This change with the crawl limits likely has similar intentions. Brands that focus on site organization and prioritize user-friendly layouts will find that this change impacts them minimally. If you previously used this crawl feature on a regular basis, Google wants you to know that the time has come for you to redesign your site.

GSC can help identify problems

Here are a few red-flag use cases where you need to proactively manage the crawlability of selected URLs visible in GSC:

  1. If a page is generating a 404 error message, the Googlebot will not crawl beyond that page and all of the link equity to that page will be removed. Regaining the link equity will be a hard and long process. 404s are the number-one site hygiene symptom to search out and repair.
  2. You have orphan pages, but you need this page to be crawled. For instance, this URL is being promoted with paid advertising as the landing page of an integrated-campaign landing page.
  3. You have made significant changes to a page and want to make sure Google has re-crawled that page immediately, say for competitive reasons.
  4. You have changed the status of a URL from NoIndex to Index, or vice versa.
  5. A poorly populated sitemap with either URLs that you do not want to be crawled or missing new URLs that you have published and do want to be crawled.

BrightEdge detects these scenarios for your easily within the platform

  1. Your first line of defense is BrightEdge’s latest AI-powered innovation–BrightEdge Insights. The Insights product works like another colleague who looks over your shoulder to ensure you stay ahead of any potential site hygiene issues. Insights scans through your website each week and will flag any 404 or No Index issue on the most important pages on your site.
  2. You can also secure peace of mind by creating a weekly ContentIQ crawl. ContentIQ is an advanced website-auditing solution built for the mobile era. It helps identify website errors, so that your website content stays well-tuned, easily found by search engine bots, and easy to use for your website visitors.
  3. A sitemap-based ContentIQ crawl will run each week and help surface URLs that are have discoverability issues, such as NoIndex, NoFollow, or Disallowed by Robots.txt. Your review of the weekly ContentIQ results will help you be the first one to know and can take actions easily.
  4. Create an Orphan Page ContentIQ crawl to ensure you know of any orphan pages on your site. Read our blog to learn more about how to detect Orphan Pages.

Log into the BrightEdge platform today to take advantage of these capabilities.

Earlier this month, Google made a subtle change in their Search Console that many overlooked: they changed the max quotas for the number of times you can manually request Google to crawl a URL. Previously, you could request that Google crawl a selected URL 500 times per 30-day period. You could also request that Google […]

The post New Manual Crawl Limits in Google Search Console: How It Will Impact Crawl Management appeared first on BrightEdge SEO Blog.

SERPアラート:「People Also Search For」ポップダウンボックスがGoogle SERPに表示される 【Erik Newton 2018年2月15日】

常に進化を続ける検索結果ページ(SERP)に新たな変更点が加えられました。「オンラインでの検索行為」というものが始まって以来、ユーザーが検索クエリを入力すると、お決まりのSERPレイアウトに結果がリストアップされて表示されてきました。SERPのリスティングをクリックしてサイトに訪れると、何らかのコンテンツを閲覧することができます。これが皆さんお馴染みの検索の仕組みです。

しかし、2018年2月から、SERPのリスティングをクリックしてページを訪問した後に、ブラウザの「戻る」ボタンをクリックしてSERPに戻ると、「People Also Search For(他の人はこちらも検索)」と表示されたポップダウンが表示されるようになりました。

一例をご紹介します。
例えば「examples of ai in marketing automation」と検索して表示されるこの(https://www.google.com/search?q=examples+of+ai+in+marketing+automation)検索結果ページ(SERP)で前述の通りリスティングをクリックしてサイトを訪問した後に再度SERPを表示すると、「People Also Search For(他の人はこちらも検索)」ボックスが表示されます。

google serp for artificial intelligent in marketing with pop-down box

ポップダウン メニュー右上の X ボタンをクリックすると、ボックスを閉じることができます。ボックス内で提案されているクエリのリンクをクリックすると、クリックしたクエリが新しいSERPで表示されます。実際にページが表示される様子は以下の動画をご参照ください。

この新機能が何を意味するのか?

検索結果ページ(SERP)上に存在する他の要素と同様、この新機能もアバブ ザ フォールドのスペースを使用します。この機能が表示されると、もう1つリスティングがアバブ ザ フォールドに表示されなくなります。しかし、リスティングをクリックした後すぐに結果ページに戻ってきたユーザーのトラフィックは、当初のクエリ検索時のトラフィックよりも大幅に少ないと考えられています。ユーザーがSERPに戻るのは、SERPに表示されている他の検索結果の中から検索意図により一致するものを選択しようとしているからです。当初の検索意図が満たされたユーザーが、関連する検索結果まで調べようとするケースは少ないと考えられます。

新機能によってどのようなオポチュニティーが生じるか?

Googleは、当初ユーザーが入力したクエリに論理的に関連のあるその他のトピックも表示していますが、これらは元のトピックと内容が異なっており、元のトピックとは異なるSERPを表示します。企業はこの新機能を意識しながらまずはコンテンツ アイデアを作成し、コンテンツ作成、最適化、そしてランク入りを狙って二次的トラフィックの獲得を目指します。

この機能を積極的に使用すべきか?

自社SEOチームからどんな質問をされても対応できるように、まずはSERPにどのような変化がおきているのか把握することをお勧めします。コンテンツ作成してみたい面白そうな関連トピックを目にしたら、まずはデータキューブを活用し、コンテンツ作成するに値するだけの検索ボリュームがあるかどうか調べましょう。

Googleは常にユーザーの検索意図を満たすために新しい方法がないか探求しています。地域によってこの新機能を目にする人もいれば、まだ見たこともない人もいるはずです。この試験導入の結果がGoogleのユーザーエクスペリエンスに関する基準を満たすと判断されたら、全世界を対象にこの機能が導入されることになるでしょう。現在のところでは、この新機能は一部に限定して導入されています。

BrightEdgeでは、検索業界のトレンドを常に注目しており、何らかの変化が見られたら、対応できる技術をいち早く構築できるよう努めております。また業界に関する情報についてBrightEdgeユーザーやコミュニティーと積極的に情報共有しています。

Demo to maximize organic search

Interview with Jim Yu, Founder and CEO at BrightEdge

English, British
News Item Title
Interview with Jim Yu, Founder and CEO at BrightEdge
News Item Author Name
USA Weekly
News Item Published Date
News Item Summary

USA Weekly interviewed Jim Yu to discover what challenges BrightEdge is facing in its business and what advice Jim would give to a younger version of himself.

Thank you for your interest in BrightEdge's 2018 Future of Marketing and AI Survey Report.

Download the report on the survey results now by clicking the button below. For more information, please visit our resource center or schedule a demo.

 

Download the survey results report here

 

 

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Future of Marketing and AI Survey Report

Find Out How Marketers View and Approach Artificial Intelligence

Future of Marketing and AI Survey Report

Find Out How Marketers View and Approach Artificial Intelligence

AI is allowing marketers to make better decisions—the single most important output they produce for their companies. Better decisions are why marketers get ahead and why they get promoted to higher levels of responsibility. BrightEdge wants everyone around us to make better decisions--from our execs to engineers to customer service colleagues; we wish them all to make better decisions because that is how we collectively succeed as community.

In this latest report BrightEdge surveyed more than 500 search, content, and digital marketers to gain insights into how brands are using AI to deliver a more personalized customer experience.

Key findings:

  • Marketers set to use AI to develop their content marketing strategies
  • AI is enabling marketers to understand the customer, drive productivity, and create better performing content
  • Obstacles to AI adoption provides a wake-up call for MarTech

Dive into our full report to maximize your understanding of marketing and AI together.

Creating Reporting Dashboards for the CEO

enewton@brightedge.com
enewton@brightedge.com
M Posted 8 years 7 months ago
t 9 min read

How to create a reporting dashboard for the CEO?

Your CEO probably doesn’t care how you got a specific website lead and exactly how you converted that person into a customer. No, the thing that matters is that you can prove your efforts are, in fact, programmatically and predictably moving the needle. A customizable SEO dashboard is a perfect place to start collecting the key performance indicators you want to report on to showcase how you are putting those marketing dollars to work. But where to start? We know CEOs in general want the highest level reporting that gives them the most visibility into what matters quickly. They don’t want to be bogged down with reports they have to work hard to distill. So, keep it simple is the theme. And start by understanding what matters to the CEO. Let’s have a closer look at that.

What CEOs Want in Marketing Reports

According to a report by Ifbyphone that details findings of a survey of more than 550 respondents, tracking sales metrics were among the most important. In fact, 69 percent reported an increase in sales and revenue as a top marketing metric in – up 20 percent from a year earlier. Among other top metrics were an increase in website traffic as No. 4 on the list in the following chart. Note that there was an increased interest in all metrics from the prior year. From the report:

 Top Marketing Metrics in a reporting dashboard - brightedge

It’s not just what data CEOs want to see; it’s how often they want to see it, too. The Ifbyphone survey shows that compared to 2013, CEOs expected more frequent reporting in 2014 with a 5 percent jump in weekly reporting requirements.

 Frequency of Marketing shown in a reporting dashboard - brightedge

Looking at activities like SEO and social media marketing specifically, CEOs are still looking for what drives business outcomes. In this article for Marketing Land, BrightEdge CEO Jim Yu points out the key questions any marketer must ask when preparing what they track:

Start thinking about search and social marketing in business terms, and take into account:

  1. The cost of the product or service and the margin
  2. The average order and lifecycle of the product or service
  3. The lifecycle of the customer and their orders over time
  4. The budget needed to make an impact
  5. The ideal and actual cost per acquisition of the customer or lead

This is where your tracking comes in. If you can identify areas of your website and social media that are driving value, what actions drove that value and then show how investing in more of those actions could increase the revenue or conversion, you have something the CEO can understand.

In that same article, Jim shared a handy chart courtesy of Alok Jain of eZdia that shows how you can equate things like budget for SEO to the metrics that matter to the CEO, like more traffic:

 SEO Investment seen in a reporting dashboard - brightedge

 While that approach helps forecast how to spend dollars, the CEOs want to know how you’re tracking that. In a 2013 post by HubSpot, it cites customer acquisition cost as the No. 1 metric your CEO wants to see. Second to that is the marketing portion of the customer acquisition cost. Also cited in those metrics is the customer lifetime value metric – how valuable that one customer can be over the lifecycle of your engagement with him or her. Harvard Business School has created a customer lifetime value tool that you can play with.

Setting Up Your SEO Reporting Dashboard with the CEO in Mind

Most leading analytics providers will have templates for reporting that come standard and offer customization from there. Here at BrightEdge, we have a template for our customizable dashboards created with the executive in mind. In our experience, we’ve found that CEOs want to measure how well they are doing against their competitors in organic search. After all, search is a zero-sum game, so our executive dashboard template is competitor focused. To set up this dashboard, you can choose all or a subset of keywords to track and which search engine you want to monitor them on. You can also choose by device, too – like desktop, tablet or smartphone. You then select which competitors you want to track against. There are about eight different reports within this custom executive dashboard; each can be customized with regards to specific SEO metrics, including a brand’s “share of voice” online. Marketers can add more reports or take them away for a fully customized experience catered to the executive. You can also choose how often your CEO gets the report. BrightEdge Platform Share of Voice and Competitive Comparison reports.

reporting dashboard with brightedge

using a reporting dashboard with brightedge

Whatever key performance indicators are leading your tracking efforts, just keep in mind to keep it simple. Most CEOs will generally only want to see a handful of data points – five is a good number to aim for, though you may find a couple more or less in your customizable dashboard makes better sense for your reporting the performance of your marketing efforts.

Facebookアルゴリズムの新アップデートは、Google検索アルゴリズムのアップデートの進化に類似している 【Erik Newton 2018年2月15日】

<p>2018年1月にFacebookは自社プラットフォームで使用しているアルゴリズムをアップデートした旨を発表しました。推定22億人ものアクティブユーザーと<a data-wpel-link="external" href="https://www.forbes.com/sites/kathleenchaykowski/2015/12/08/facebook-bus…; rel="noopener nofollow" target="_blank">5,000万ものビジネス</a> がFacebookを使用している現在、2017年の第4四半期にはFacebookは広告収入だけで130億ドルもの収益を得ています。 同時期第4四半期のGoogleの総収益が320億ドルでだったことに比較すると好調であることが分かります。Google同様、Facebookも「ユーザーエクスペリエンス」と株式公開企業としての「商業的需要」の絶妙なバランスを維持する方法を探求しています。</p>

<p>第4四半期には、Facebook史上初アメリカ国内のユーザー数が1億8500万人から1億8400万人に<a data-wpel-link="external" href="https://economictimes.indiatimes.com/news/international/business/mobile…; rel="noopener nofollow" target="_blank">減少しました</a>。ユーザーのフィードに表示する広告数が多すぎたため、ユーザーエクスペリエンスが若干悪化したことが原因ではないかと考える専門家もいます。その対応策としてFacebookはユーザーエクスペリエンスを改善し、より収益を拡大することを目指してアルゴリズムに変更点を加えることを発表しました。</p>

<p>今回の記事では、Facebookで新たにおめみえしたアルゴリズムについて知っておくべき事柄について以下にご紹介します。</p>

<h2>Facebookのアルゴリズムの変更点は?</h2>

<p>ビジネスや個人ユーザーにとって最も大きな変化は、友達や家族らが投稿したポストにより重点が置かれるようになったことです。Facebookはよりパーソナルでポジティブな経験をユーザーに提供することを目指しています。CEOであるMark Zuckerberg氏はプレスリリースで以下の通り発表しています。</p>

<blockquote>
<h4>“今回のアップデートにより、フィードに表示される企業やブランド、メディアらが発信するパブリック コンテンツの量は減るでしょう。そして引き続き表示されるパブリック コンテンツでは、今まで同様にユーザー間で行う「有意義なやりとり」を後押しすることが期待されます。”</h4>
</blockquote>

<p>Facebookでは、企業やブランドを対象に「有意義なやりとり」という新しいスタンダードを期待しています。つまり、Facebookではページが獲得した「いいね!」の数ではなく、より多くの「シェア」やコメント数を獲得する能力に注目しているということです。投稿/ポストの目標はユーザー同士の会話を促すことであるため、ユーザーによるコメントの内容がポジティブかネガティブかには注目しません。ポイントになるのは、他のユーザーのフィードに自分の投稿/ポストを表示させるためには、ユーザー間の積極的なやりとりにつながるような内容を作成することです。また注意すべき点として、Facebookは企業を対象に人工的に会話を作り上げることはしないよう警告しています。したがって「私たちと同じ気持ちなら「Yes!」とコメント欄にコメントを残してください」のような意図的にコメント数だけを伸ばそうとする戦術ではユーザーのフィードに自社の投稿/ポストを表示させることはできず、逆に悪影響を及ぼし兼ねません。人工的に介入せず自然にユーザー間のやりとりができるようなコンテンツを作成しましょう。</p>

<h3>Facebookのアルゴリズム アップデートと動画の関係</h3>

<p>Facebookは引き続き動画を積極的に推し進めています。とりわけFacebook Liveというライブ動画のストリーミングサービスに注目しています。これらのライブ動画はよりエンゲージメントを高めると考えられており、企業にとっては最大活用すべき機能だと言われています。ユーザーの間で行われるやりとりの数でいうと、通常の動画よりもライブ動画の方が6倍も多いと考えられています。</p>

<p>また今回のアルゴリズム アップデートにより、動画の出来具合の判断方法にも変化がありました。Facebookでは、動画を視聴しているユーザーは特別何らかのエンゲージメントをしたり興味を示しながら動画を見ているのではなく、比較的受身に動画を見ていることを把握しています。したがって、アルゴリズムではビュー(再生回数)には注目しません。その代わり、ここでも「有意義なやりとり」が注目されます。前述のポスト/投稿と同様に、動画でもより多くのコメントやシェアを獲得することを目指しましょう。</p>

<h2>Facebookの新アルゴリズム導入後、企業が成功を収めるには?</h2>

<p>Facebookの新アルゴリズム導入後に上記のような変更点が多くの企業に影響を与えるのは事実ですが、企業がFacebookでのパフォーマンスを最大限に拡大するために導入することができる戦略も存在します。</p>

<p>Facebookでは、ユーザーが特定のページを自分のフィードに表示できるようリクエストする機能はまだ利用可能です。自社ブランドのページでユーザーが [トップに表示] を選択することが出来、自社ページや投稿した内容がフィードに優先的に表示されるよう設定することができます。ユーザーがまた帰ってきたくなるような面白いFacebookページを作成することによって、より多くのユーザーがこのオプションを選択して自社コンテンツをフィードに表示することを選んでくれるようになるでしょう。またユーザーを対象に [トップに表示] を選択してもらえるようアピールしましょう。</p>

<p><img alt="To combat the new Facebook algorithm, encourage users to add your page to their preferred" class="alignleft wp-image-17124 size-medium" height="212" sizes="(max-width: 300px) 100vw, 300px" src="https://www.brightedge.com/blog/wp-content/uploads/2018/02/Screenshot-2…; srcset="https://www.brightedge.com/blog/wp-content/uploads/2018/02/Screenshot-2… 300w, https://www.brightedge.com/blog/wp-content/uploads/2018/02/Screenshot-2… 150w, https://www.brightedge.com/blog/wp-content/uploads/2018/02/Screenshot-2… 377w" width="300" /></p>

<p>また、特定のコンテンツの種類を選択することによって、特定のページにユーザーを促し、何らかのやりとり(エンゲージメント)をするよう後押しすることができます。例えば、シリーズものの動画を毎日投稿するなどのエピソード的なコンテンツを展開することによって、ユーザーが何か新しいコンテンツが投稿されていないか興味を持つため、ページを再訪するきっかけになります。ユーザーが自社ページを再訪する後押しする戦略を導入することによって、高いエンゲージメント率を維持することができます。</p>

<p>また企業がフォロワー内でのコミュニティーを構築するのにFacebookグループも活用することができるでしょう。グループに参加したユーザーには、自動的にアップデートが表示されます。これを活用することによって、「有意義なやりとり」の基準を気にすることなく読み手とのやりとりを続けることができます。最初からFacebookグループを活用するのは難しいかもしれませんが、本当に今後もこの機能を使って成功を収めたいならば今すぐにでも使用開始すべきです。グループを作成し、参加すると何らかの特典を提供するようなシステムを準備しましょう。例えば、サービスの利用ステータスをアップグレードしたりクーポンを提供するなどすることができます。</p>

<p>このアップデートの導入に続いて、ビジビリティを高めるためにFacebook広告も重要な役割を旗すでしょう。効果的な広告を作成することによって、ユーザーの注目を効果的かつ効率的に集めることができます。とりわけ何らかのプロモーションを展開する際には、広告を有効活用しましょう。</p>

<h2>品質スコア アルゴリズムの調整は、企業に好ましい影響を与えるとFacebookは考えているようだ</h2>

<p>Facebook広告戦略を立てる際には、この新アップデートにより多くの人/企業が有料広告に流れていることを覚えておく必要があります。<br />
<img alt="Facebook ads will help you maintain reach despite Facebook's algorithm change" class="alignright wp-image-17125 size-medium" height="300" sizes="(max-width: 293px) 100vw, 293px" src="https://www.brightedge.com/blog/wp-content/uploads/2018/02/Screenshot-2…; srcset="https://www.brightedge.com/blog/wp-content/uploads/2018/02/Screenshot-2… 293w, https://www.brightedge.com/blog/wp-content/uploads/2018/02/Screenshot-2… 147w, https://www.brightedge.com/blog/wp-content/uploads/2018/02/Screenshot-2… 300w, https://www.brightedge.com/blog/wp-content/uploads/2018/02/Screenshot-2… 308w" width="293" /><br />
有料広告の一例<br />
<a data-wpel-link="external" href="http://www.adweek.com/digital/why-you-should-be-prepared-for-facebook-a…; rel="noopener nofollow" target="_blank">ある調査の推定</a>によると、広告費用はこれからの6ヶ月のうちに最大48%も増額し、来年までには80%増額すると予測されています。広告費用を抑えるためには、エンゲージメンとを高め、関連度スコアを高めることができるような関連度の高い広告を作成することが求められています。</p>

<h2>企業がFacebookで積極的にとりたい行動</h2>

<ol>
<li>例え投稿数が減ることにつながっても、コメントやシェアを促すようなコンテンツの作成を目指す。</li>
<li>作為的にコメントやシェアを促すことはしない。</li>
<li>Facebook Liveをはじめとする動画を活用しコメントやシェアの獲得数増加を目指す。</li>
<li>ユーザーが定期的にページを再訪するようなユーザーを惹きつけるコンテンツを作成する。</li>
<li>必要に応じてFacebookグループを使用する。</li>
<li>Facebookの広告戦略を参照し、イベントや重要な発表時などをはじめ広告の使用を考える。</li>
</ol>

<p>世界中にユーザーを保有する世界最大のソーシャルメディア プラットフォームとして、Facebookはソーシャルメディア マーケティング業界での中心的存在として君臨しています。多くのユーザーにとってこのアップデートは意表をつくものだったかもしれませんが、ユーザーエクスペリエンスの改善に重点を置くことは、マーケターなら誰でも忘れてはならないことです。自社独自のFacebook戦略を見直し、新アップデート導入後もFacebookユーザーのエンゲージメントを維持できるよう目指しましょう。</p>

,