Rediscovering Keyword Transparency with Randy Antin of Jumpshot

A BrightEdger
A BrightEdger
M Posted 10 years 7 months ago
t 9 min read

Keyword Visibility

For Share15 we are excited to have Jumpshot join us as a sponsor. They are also going to be hosting a lab where our attendees can go to learn more about trying to compete in the modern, saturated web.

We had the chance to sit down and chat with Randy Antin of Jumpshot and discuss the marketing industry as well as what the brand plans to share during their lab. Randy is the VP of Marketing and previously worked for Gap Inc, Perfect Escapes and Travelocity. He offered us some exciting insights, and we know that we are eager to see what their latest technology can offer.

All about Jumpshot

BrightEdge (BE): Can you tell us a little more about your business? Randy Antin (RA): Jumpshot is a marketing analytics platform that helps marketers understand their customers’ entire online lives. Users can easily access information such as the key sources of traffic to their site, the browsing and buying behavior on a website and where customers go once they leave the site. The Jumpshot platform makes it easy to map that entire customer journey.

The challenges of digital marketers

BE: What are the biggest challenges you feel digital marketers face in 2015? RA: Digital marketers often have deep insight into the performance of their own digital channels and website activity, but they don’t know what their customers are doing the 99.9% of the time when they are visiting other sites. How can marketers know how to provide the right content at the right time to their customers when they only understand a tiny slice of their online lives? With the ever-growing list of marketing opportunities, brands must make choices about what will be best for their business to drive customer acquisition and to help them continue the conversation with their existing customers. How can they decide which ones are truly best with this limited information? This is the biggest query of marketers today: how do I truly know where to engage my unique company’s audience. Sure, everyone is on Facebook and everyone uses Google. But is Pinterest really an essential place for me to be? Maybe I need to focus more on YouTube because my audience loves engaging with video even if they don’t come directly to my site as a result. We have found that these challenges are common for marketers across various industries. At Jumpshot, we address these problems.

BE: How important is it to understand the complete online customer journey? RA: Understanding the customer journey is critical in order to best optimize existing marketing activity and to launch new programs. For search, how can you optimize your SEO strategy if you don’t know which keywords convert best, which keywords are effective for your competitors or what your customers do next if they arrive on your page but do not make a purchase? Jumpshot provides a similar level of insight across all marketing channels so that you can qualify your investments and ensure that every program is receiving its proper attribution.

The incredible Share15 audience

BE: Can you tell us a bit about your lab at Share? RA: In our lab, we will discuss how to bring visibility back into the world of search. Since the search engines made their move to encrypted search both in paid and natural, marketers have been forced to rely on hacks, workarounds and estimations rather than actual visits and conversions. Our product is designed to show marketing experts not only how to regain exact keyword visibility, but also how to tie those keywords to conversions - for any website.

BE: What are you excited most about for Share? RA: We are huge fans of BrightEdge and the service their platform provides to their savvy customers. We think the technology complements our offerings perfectly. We know that the attendees of Share15 will not only understand the immense value that Jumpshot’s Keyword Elite product can return for them, but we think that this audience will also get extremely excited about what we’re offering. We want to partner with everyone to bring back a level of transparency to their search programs that has been taken away over the past few years.

All in fun

BE: Can you tell us something fun about yourself, Randy? RA: Sure! I’m an artist in my spare (ha) time. In my alternate life, I am an artist focused on abstract oil painting and needlepoint. Yes, needlepoint. On business trips, I can be spotted in airports and planes around the world with needles and yarn, which makes for occasional interesting conversations with travelers. Speaking with Randy and the rest of the Jumpshot team is always a pleasure and we cannot wait to continue the conversation in just over a month at Share. We encourage all our attendees to come and participate in these informative labs to see the latest industry technology in person. If you have not registered yet for Share15, make sure you do not miss this incredible opportunity. We look forward to seeing you there.

Conference details September 21-23 Westin St. Francis San Francisco, CA

Real-Time Personalization (RTP) and Personas

enewton@brightedge.com
enewton@brightedge.com
M Posted 10 years 7 months ago
t 9 min read

Identify Personas and Deliver RTP

Seventy four percent of consumers feel increasingly frustrated when the content of a website they are visiting does not address their needs. The idea of a one-size-fits-all approach to website design and marketing has begun to come crashing down. Consumers now live in an age where they expect companies to provide them with the information they seek and they expect it quickly. Real-time personalization gives organizations the power to create that individualized experience for customers. This experience will be rooted in answering consumer questions and moving them through the sales funnel. Central to the success of this endeavor is the creation of personas and using those personas to guide the real-time personalization of the website.

How to build personas

Every customer who arrives on your website will be completely unique. They will have their own pain points that are driving them to action and personal goals that they strive for. Despite the differences, however, most companies quickly realize that many of their customers can be grouped together into categories known as ‘personas’. These personas describe ideal customers, including their likely motivations, goals, budgets, and backgrounds. Personas make it possible for companies to provide the real-time personalization that has become so important in the digital era. real-time personalization provides customers a great experience - brightedge

Building personas requires companies to have an intimate understanding of who exactly their customers are. It is worth noting that for many organizations, there is a difference between who the business believes heir customers to be and to whom they actually end up selling. Uncovering buyer personas requires organizations to take a close look at their current customers and compile research on their intended market. You should speak directly with your customers to learn about what motivated them to purchase and why they chose your company.

You can also use surveys, studies and other types of analytical information to understand who the customers are and what they seek. The information can then be compiled and used to develop the content and user experiences that customers desire when they arrive on the website. According to ITSMA, 85 percent of B2B marketers do not believe that they are using personas effectively, yet this step is critical to successfully engaging customers with real-time personalization.

  • Create personas based upon genuine research - do not rely on assumptions, they are often inaccurate
  • Make the personas feel like a real person - give them a name and even a photo
  • Understand the persona’s pain points - knowing what motivates buyers is key to creating the user experience that will help them the most
  • Focus on the people behind the persona and not the company they work for - even B2B professionals do not sell to a company, you are selling to a person

Once you have developed your personas, you can begin to create experiences for each potential customer when they visit your website.

Creating a real-time experience

The real-time personalization experience will ideally take place on several different levels. You can make your website adapt to the customer’s experience on a surface level by using features such as:

  • geo-targeting - where your message, offers and information are particularly relevant to the location from which the visitor is accessing your site
  • weather - particular industries, such as retail, may have success when they adapt their offerings according to the weather that the visitor is experiencing
  • season/holidays - tailoring messages based upon the season and holidays that might be motivating customers
  • channel – adjust messages based on what channel people arrive from, like organic search, paid search, PR article, direct response ad

Beyond these surface features, the site should respond to who the visitor is. As a customer interacts with a website, Big Data and machine learning can give the site a very clear picture of what the person seeks. Some of the information will be voluntarily offered, such as their name and that of their company, while other data can be gathered through website movements, such as the pages viewed and searches performed. There are a number of companies who can help companies track an individual’s movements on the website to develop personalized pages, including IBM. This information can then be combined with the profiles created for the personas to determine the type of content that will best speak to the user as they navigate the site.

A retail site might emphasize products that the user examined in the past or that are related to products they have purchased. A site emphasizing cleaning products might prominently display content about the benefits that speak best to this particular persona. The site should work to predict what the customer is looking for and help them easily find it.  

The real-time personalization beyond the website

The real-time experience should extend to all the interactions the person has with the brand. This includes emails that are triggered by certain actions on the website. By using the information gleaned from website interactions and forms that the user has filled out, emails sent to the page visitors should use segmentation and relevant content to speak to the customer needs. Emails should automatically fill in key personal information, such as the person’s name and company name. The content of the email should focus on providing information that is useful for the person based upon their buyer persona and their action on the website. A first time user who is a major decision maker at their company, but has only read a few blog posts, will not likely respond to an email detailing pricing plans.

Providing page visitors with a personalized experience creates happy customers and higher conversion rates. When organizations take the time to produce individualized content, they see between a 19 percent and 21 percent increase in sales. Taking the time to leverage powerful buyer personas and creating an ideal buying experience for site visitors can help companies boost the bottom line and interact more efficiently with their customers.  

BrightEdge: Inc.com Top 20% of America’s Fastest-Growing Companies

enewton@brightedge.com
enewton@brightedge.com
M Posted 10 years 8 months ago
t 9 min read

BrightEdge One of the Fastest Growing Companies in the US

BrightEdge, the leader in content performance marketing, is honored to be named in the top 20% of the nation’s fastest-growing companies in this year’s Inc. 5000 list of America's Fastest-Growing Companies. The marketing technology space has become more crowded than ever and this award is testament to our market-leading growth, focus on innovation, and commitment to customer success. BrightEdge was also the highest-ranked content marketing technology company on the list.

Growth and Momentum

With 587-percent growth over the past three years, we plan on continuing that momentum. From where we stand today, it’s hard to believe that only eight years ago, BrightEdge was a two-person operation based out of our CEO Jim Yu’s kitchen. Fast forward to today, and thanks to every person on the BrightEdge team, we were able to take BrightEdge from a bootstrapped start-up to an established, global marketing enterprise technology leader.

Innovation and Customer Success
Customer Success Award from BrightEdge

Beyond the talent and hard work of our team, this recognition is a reflection of our unwavering commitment to our customers.

Customer success is our number-one priority at BrightEdge and the driving force behind our innovation. This has made it possible for us to maintain significant year-over-year growth.

Innovation and customer success will continue to be the main tenets of our business. We would like to thank our customers, our executive staff, and our investors for helping us get where we are today. Read the rest of the Inc. 5000 list here or visit our awards page to learn more about the slew of acclaim and awards BrightEdge has received.

Join the BrightEdge community at Share15

At Share15 the team will be showcasing the latest innovations set to change the content performance marketing landscape alongside many of the world's leading brands - such as Google, Microsoft, Salesforce, Wiley, Marriott, Adobe – and over 1000 digital marketers. Come join the conversation on 21st – 23rd September at the Westin St Francis in San Francisco.  

Schedule a Free Demo Today

<p><strong>BrightEdge&nbsp;is the only platform capable of web-wide, real-time measurement of content engagement</strong> across all digital channels including search, social, local, and mobile. Over 8500 global brands including 3M, Microsoft, and Nike leverage BrightEdge technology.</p>

<p>By signing up for a demo you'll get a detailed walkthrough of the following capabilities and more:</p>

<ul>
<li>Real-time analytics driven by billions of keywords, pages, search terms, social signals, and rich media</li>
<li>The only comprehensive solution to Google's shift to Secure Search</li>
<li>Rank and performance separated by mobile, tablet, and desktop</li>
<li>100% Universal Listings support - Videos, images, Places, Site Links, and Carousel</li>
<li>Social site audit and actionable social SEO recommendations</li>
<li>Local, Global, Mobile, and Social content engagement analysis</li>
</ul>

<p><strong>Request a demo today to get the complete picture of how BrightEdge can help your company drive record traffic through your website. </strong></p>

コンテンツ・シンディケーションの活用方法(2015年8月3日 ダーメッシュ・パテル)

<p>B2C においてもB2B においても、ウェブサイトに適切なトラフィックを持ってくることは、新しい顧客を獲得したりブランドのリーチを強めたりするために必要なことです。コンテンツ・シンディケーションを使うと、他の人気サイトの利用者を活用して、自社のサイトの可視性を高めることができます。</p>

<p>マーケターの中には、コンテンツ・シンディケーションを疑問視する人もいます。他の多くのSEOの手法と同様、この手法にも正しい活用方法とそうでないものがあるからです。使い方を誤ると、重複コンテンツのためペナルティを受けることがあります。この手法を正しく利用し、新規顧客の獲得につなげる方法を、以下にご案内します。</p>

<h2>コンテンツ・シンディケーションがどのように新規顧客獲得に貢献するか理解する</h2>

<p>コンテンツ・シンディケーションとは、御社サイトの既存のコンテンツのコピーを他のサイトに公開することです。ある記事全体のコピーを表示する場合もありますし、そのスニペット、または、題名部分のみを表示することもあります。この目的は、人気サイトの利用者の興味を引いて自社サイトに連れてきて、自社ブランドのリーチを拡大することです。利用者の多いサイトで記事を表示することによって、自社のコンテンツをより多くの人にみてもらうことができます。利用者の多いサイトは既に信用もあり、ブランドが確立しているからです。</p>

<p>トラフィックを増やし、ブランドの権威を高めことは、新規顧客を獲得するうえで、必要なことです。コンテンツ・シンディケーションをうまく実施すれば、実現できます。コンテンツ・シンディケーションの成功のカギは、適切なコンテンツを適切なウェブサイトに掲載するということ、また、グーグルからのペナルティを避けて、自社サイトへの悪影響を防ぐということです。</p>

<h2>ウェブサイトを選択</h2>

<p>コンテンツ・シンディケーションをうまく使うには、御社が望むトラフィックを送ってくれるサイトを見つけることが必要です。つまり、御社にとって理想的な利用者が集まっていて、御社よりも高いサイトオーソリティをもつサイトです。ここに集まる利用者に御社のコンテンツを読んで信用してもらって、御社の評判を高め、御社のサイトへの訪問者を増やすのです。</p>

<h2>コンテンツを選択</h2>

<p>一般的に言って、御社のコンテンツの中で最も品質の高いものをシンディケーションに出すとよいでしょう。御社が記事を出そうとしているサイトは権威の高いサイトですので、あまり品質良くないコンテンツを出すと、まったく注目を浴びないということもあります。</p>

<p>また、コンテンツ・シンディケーションの目的は、トラフィックを御社のサイトに持ってくるということです。なので、御社のサイトの最も重要な部分は他のサイトで公開するべきではありません。御社のサイトには、他のサイトでは見られない部分を必ず残しておいて、御社サイトを訪問した人が御社サイトに滞在するように仕向ける必要があります。</p>

<p class="rtecenter"><img alt="Goal" class="size-full wp-image-9278 aligncenter" height="433" src="http://www.brightedge.com/blog/wp-content/uploads/2015/08/Goal.png&quot; width="648" /></p>

<p>それから、どのようなタイプのコンテンツを公開するのか、検討する必要もあります。もし、御社が御社へのトラフィックを増やすことに重きをおくなら、ヘッドラインやコンテンツの一部のみをシンディケーションするべきです。利用者が御社のコンテンツへ興味を持ち、もっと読もうとして御社サイトへのリンクをクリックすることを目指します。もし、御社が新規顧客を増やすためにブランドの認知を高めることを目的とするのであれば、記事全体、あるいは大部分をシンディケーションして、さらにもっと知りたいと思う人が御社サイトを訪問するように仕向けるのが良いでしょう。</p>

<h2>ペナルティを避ける</h2>

<p>グーグルの重複コンテンツに関するペナルティを避けることは、コンテンツ・シンディケーションを行うときに最も気をつかうことです。有名なパンダ・アップデートなどの最近のグーグルのアップデートにより、検索結果から重複コンテンツが排除されるようになってきました。ただし、コンテンツ・シンディケーションが正しく実施されていれば、この心配をする必要はありません。ここでは、いくつか、グーグルに御社のコンテンツであることを理解してもらうためのヒントをお知らせします。</p>

<h3>Rel=canonical</h3>

<p>この方法はグーグルのペナルティを避ける一番いい方法です。このタグをシンディケーション先のコンテンツに付けて、オリジナルのコンテンツの場所を表示すれば、グーグルに対してこの版がコピーで、オリジナルが別の場所にあることを示します。この方法をとれば、ペナルティの心配がなくなるだけでなく、記事がコピーされたサイトへのリンクは、オリジナルのページへのリンクとみなされます。</p>

<p>カナノカル・タグの具体的な使用方法は、<a href="https://support.google.com/webmasters/answer/139066?hl=en">according to グーグル</a>によると、次のとおりです。</p>

<p class="rtecenter"><img alt="Canonical Tag" class="size-large wp-image-9277 aligncenter" height="40" src="http://www.brightedge.com/blog/wp-content/uploads/2015/08/Canonical-Tag…; width="646" /></p>

<h3>NoIndex</h3>

<p>御社がカノニカル・タグを設置できない事情がある場合、NoIndex を記事のコピーにつける、という方法があります。この方法によって、こちらの記事は読まないで、とグーグルに伝えます。これで重複コンテンツの問題は解決できますが、コピーが表示されたページへのリンクは、オリジナルのページのものとはみなされません。</p>

<p><a href="https://support.google.com/webmasters/answer/93710?hl=en"&gt;グーグル</a>によると、このメタ・タグは、次のように使用します。</p>

<p class="rtecenter"><img alt="noindex" class="alignnone size-full wp-image-9276 aligncenter" height="79" src="http://www.brightedge.com/blog/wp-content/uploads/2015/08/noindex.png&q…; width="336" /></p>

<h3>アトリビューション・リンクの追加</h3>

<p>シンディケーションされた記事を掲載するときに、カノニカル・タグもNoIndex も使えない場合は、ダイレクト・アトリビューション・リンクを使うとよいでしょう。このリンクは、直接オリジナルの記事ページ向けられます。この方法によって、検索エンジンは、オリジナルの記事のコピーであると認識します。NoIndex の方法と同様、コピーへのリンクはオリジナルサイトの価値に反映されません。</p>

<p>もしコンテンツを掲載してくれるサイトがこのいずれの方法もとってくれない場合、コンテンツ・シンディケーションをやるべきかどうか、よく検討するべきです。コンテンツのコピーのサイトがオリジナルのサイトよりも上位にランクするかもしれません。サイト・オーソリティが高いからです。もし、マーケティングの観点からこのほうが好ましいということであれば、また、御社のサイトにトラフィックをもたらす見込みがあれば、あえて、このリスクをとるという方法もあります。</p>

<h2>ぺイド・シンディケーション</h2>

<p>他の業界のウェブサイトにコンテンツ・シンディケーションを行う以外に、お金を支払ってシンディケーションする場合もあります。この方法を利用する場合、ベンダーに頼んで、コンテンツを人気サイトに掲載してもらいます。以下のベンダーが有名です。</p>

<p>– Emedia<br />
– Netline<br />
– Reachmail<br />
– ThirdDoorMedia<br />
– Ziff Davis</p>

<p>これらのサイトは、案件当たりコスト(CPL: Cost Per Lead) のモデルをとっています。最初は、最も適切なお客様に集中できるようにフィルターを細かく設定したうえで利用するのが良いでしょう。うまくいくことがわかったら、いつでもフィルターを広く設定しなおすことができます。フィルターを細かく設定すると案件当たりコストが高くなりますが、案件の質は高くなります。</p>

<p>ペイド・シンディケーションを利用するにあたっては、御社にあったシステムを見つけるまである程度経験が必要になります。案件を発掘するのにどのような方法をとっているのか、具体的にベンダーに確認してみましょう。2-3個のコンテンツから初めて、ローテーションをかけるのが良いと思います。過去に新規顧客の開拓に役立ったコンテンツを使ってみるとよいでしょう。</p>

<p>もし可能なら御社独自のコンテンツを使ってみます。なければ、ベンダーがコンテンツの作成をしたものを御社のブランドに合わせて修正して使います。少額の予算から初めてローテーションの時間を短くすることによって、不必要な費用をかけずに効果を測定することができます。それから、フィルターやコンテンツの調節を行い、同じプロセスを繰り返します。</p>

<p>コンテンツ・シンディケーションは、有名サイトを使ってトラフィックを増加させてオーソリティを高める素晴らしい方法です。一方で、これを正しく利用して、リスクを最小化し、効果を最大化するためには、慎重に進める必要があります。</p>

<p><a href="http://www.brightedge.com/jp/articles">ブライトエッジブログ記事一覧</a></p&gt;

Less than Half of Today’s Content Leads to Engagement

English, British
News Item Title
Less than Half of Today’s Content Leads to Engagement
News Item Author Name
Krystle Vermes
News Item Published Date
News Item Summary

According to findings from the “Content Engagement Report” published by BrightEdge, there is a major disparity between the content that exists on today’s web and the content that drives traffic, conversions, and revenue (engagement). The data shows while engagement rates vary across industries, they are overall between 33 percent and 50 percent. When looking at the rates, the numbers vary significantly depending on whether consumers were accessing content from a mobile device or desktop. For example, in the B2B technology industry, there was a 53 percent engagement rate among desktop users. This rate fell to 26 percent when consumers were on a mobile device.

,